Terms and Conditions
Last updated: 18 October 2026
1. Identification of the service provider
The Gastro Lab service is provided by Adrian F. Tureatca, a sole proprietorship (a natural person) with address at Speicherstrasse 21, 9000 St. Gallen (Switzerland), trading as Gastro Lab. For any contractual communication: adrian@gastrolabacademy.com.
2. Object of the contract
Gastro Lab is an online professional training platform aimed at the hospitality industry. Through the gastrolabacademy.com site, users access video courses, reading materials, evaluations, certifications, and team management tools. These terms govern the use of the platform by any registered person, whether as Manager, Owner, or Employee.
3. Acceptance of the terms
Registration on the platform implies the express acceptance of these terms. If the user does not agree with any clause, they must refrain from registering and using the service. By checking the acceptance box during registration, the user states that they have read, understood, and accepted these terms in their current version.
4. Account types
4.1 Manager account (B2B)
Aimed at owners, directors, floor managers, and team leaders in hospitality establishments. Allows purchasing courses for company employees, managing the team, assigning training, and reviewing progress.
4.2 Personal account (B2C)
Aimed at individual industry professionals who wish to train independently. The personal account does not allow team management.
Opening a personal account requires being at least eighteen years old. A manager may register employees aged sixteen or seventeen; in doing so they declare that they hold the authorization of those exercising parental responsibility or guardianship where the applicable law requires it, and assume responsibility for having obtained it.
5. Pricing and payment methods
Every charge on the platform, without exception: · Single course: 29,90 € per course and per person. · Course Plus: 32,80 € per course and per person. That is the course above plus twenty follow-up questions: one paid block of ten and a second block of ten given free with the purchase. · Follow-up questions included: each course includes 10 questions per person and per course, and 3 more if that person passes the final exam. Additional blocks are only paid for once those included questions have run out. · Additional block of ten follow-up questions: 2,90 €. · Reactivation of a course whose 30-day period has expired: 9,95 €. · Intro Pack: free. · Discount codes: Gastro Lab may offer temporary discount codes, valid for at most 48 hours, which apply to the course price and are shown before the purchase is confirmed; each code may be used once per person in each validity period. Amounts are shown in the currency of the account: Swiss francs (CHF) or euros (EUR), with the same figure in both cases. The currency is set on the first purchase and does not change afterwards, and it is shown before the purchase is confirmed. All are final prices for a one-time payment, with any applicable indirect taxes included: no tax or later surcharge is added, there is no recurring fee and there is no automatic renewal. Payments are processed through Stripe, which acts as merchant of record for the transaction, calculates and remits any applicable indirect taxes, and issues the receipt and the invoice. At payment, the amount is shown in the buyer's currency where applicable. On the receipt and on the bank statement the transaction may appear identified as Link, the service through which Stripe handles it. The available payment methods are those shown on the payment page. Access to the course is granted once payment is confirmed, not before. Gastro Lab may change its prices at any time. The applicable price is the one in force and displayed at the moment the purchase is confirmed; a later change does not affect what has already been acquired.
6. Course access
Each course is purchased for one specific person and is tied to that person from the moment of purchase: there are no seat allowances or reassignable licences, and a purchase cannot subsequently be transferred to another person. Once payment is confirmed, the person for whom the course was purchased immediately accesses the content. Platform access does not expire: it is acquired once and is not subject to renewal. Each assigned course has 30 calendar days to be completed, counted from the day the manager assigns it, whether that person logs in or not. Once that period has elapsed the course is blocked and the manager can reactivate it; reactivation has a cost of 9,95 €. The block affects that course only: the account and any other courses stay active. The diploma obtained remains verifiable through its code. Access is maintained for as long as the service remains in operation. Gastro Lab may update, replace or withdraw specific content in order to keep it current, preserving a service of value equivalent to the one acquired. Should Gastro Lab decide to discontinue the service, it will notify registered users at least ninety calendar days in advance; during that period the user may download any diplomas still within their download period and request a copy of their data.
7. Certification
Upon completing all modules of a course and passing the final evaluation, Gastro Lab issues a personalized certificate, downloadable for the twelve months following its issue and verifiable online via its unique code. After those twelve months the document can no longer be downloaded; the qualification obtained and its verification via the code do not expire and remain available permanently. The certificate certifies the training on the platform and does not replace official qualifications, regulatory licenses, or professional accreditations required by the local regulations of each country.
8. Cancellation and refund policy
B2C users residing in the European Union or the European Economic Area have a right of withdrawal of 14 calendar days from purchase. Access to what is bought on Gastro Lab (a course, a repeat of it, its reactivation or a block of questions) starts as soon as the payment is confirmed. That is why, before paying, you are asked to tick a box with this text: “I ask for access to start immediately and I understand that, once it starts, I lose my right of withdrawal.”. Without that box ticked, payment is not possible, and the date and time it was ticked are stored with the payment. Once access starts, in accordance with applicable regulations, the right of withdrawal expires. B2B purchases are not refundable once the content has been accessed. For specific issues, please contact adrian@gastrolabacademy.com. The payment processor may handle refunds in accordance with applicable consumer protection law.
9. User responsibility
The user agrees to use the platform in accordance with current law, not to share their credentials with third parties, not to attempt to access other accounts, and not to download, redistribute, or reproduce the content outside the terms of the contract. The training content is a professional reference and must be complemented with compliance with the local regulations applicable to each establishment. Breach of the obligations in this section entitles Gastro Lab to suspend access to the affected account immediately and, if the breach is serious or repeated, to terminate the contract. The suspension will be communicated to the user and, where the nature of the breach allows it, a period will be granted to remedy it. Diplomas already obtained remain verifiable through their code.
10. Intellectual property
All Gastro Lab content, including videos, texts, evaluations, visual identity, code, and design, is the exclusive property of the provider or holds a valid license. Reproduction, distribution, public communication, transformation, or commercial exploitation, in whole or in part, without prior written authorization, is prohibited. Infringement may give rise to corresponding civil and criminal actions.
11. Limitation of liability
Gastro Lab provides a general professional training service. The practical application of the content at each establishment is the responsibility of the user, who must ensure compliance with food safety, health, labor, and any other regulations applicable in their jurisdiction. The provider is not liable for damages arising from misuse of the content or from technical interruptions beyond its control. Gastro Lab's liability for damages arising from the provision of the service is limited to the amount actually paid by the user in the twelve months preceding the event giving rise to the claim. Indirect damages, loss of profit and loss of data or business opportunities are excluded. These limitations do not apply in cases of willful misconduct or gross negligence, nor do they affect the rights granted to consumers by mandatory law. Gastro Lab is not liable for non-performance due to force majeure or causes beyond its reasonable control, including outages of the infrastructure, hosting or communications providers on which the service depends.
12. Data protection and processing on behalf of the client
The processing of users' personal data is governed by the Privacy Policy, which forms part of these terms. Where a client company registers its employees on the platform, that company is the controller of their data and Gastro Lab acts as processor on its behalf. That processing is governed by the Data Processing Addendum, which regulates the subject matter, the duration, the categories of data and of data subjects, the instructions, the security measures, the authorized sub-processors, the assistance in exercising rights, the notification of breaches and the return or deletion of the data at the end of the relationship. Gastro Lab uses infrastructure and email delivery providers that act as sub-processors. The current list is available on request from the client, and Gastro Lab will give notice of any change sufficiently in advance for the client to object.
13. Modifications to the terms
Gastro Lab reserves the right to modify these terms at any time. Modifications will be notified by email to registered users with a minimum of thirty calendar days prior to their entry into force. Continued use of the service after entry into force implies acceptance of the updated version.
14. Applicable law and jurisdiction
These terms are governed by Swiss law. For any dispute arising from the contractual relationship, the parties submit to the courts of the canton of St. Gallen, without prejudice to the mandatory consumer rights provided in their jurisdiction of residence.
15. Contact
For any inquiry regarding these terms, please write to adrian@gastrolabacademy.com.